One of the largest, fastest growing companies in the industry is looking for a Customer Support Representative with Advertising Specialty - Promotional Products experience. The respective candidate must be detail oriented, able to manage multiple projects, and have extensive knowledge of the promotional products industry. Strong project management and organizational skills are needed to be successful. Good written and oral communication skills are a must, as this position requires daily interaction with colleagues, vendors and customers. This position supports key accounts and must be dedicated to delivering excellence and proactive solutions.
Order processing – enter sales orders, process purchase orders and manage order process from order entry through art/proof approvals to shipping/billing
Research, source and prepare quotes/presentations for promotional products
Point of contact with sales force, and vendors for promotional products sales. Must be able to establish solid working relationships with all.
Experience working with customers and customer online ordering platforms.
Required Skills and Experience
ASI - Promotional products industry experience
Customer service experience, 2-5 years
Demonstrated ability to work in a fast-paced, deadline-driven environment where priorities change frequently.
Outlook, Excel and Power Point - required
Desired Skills and Experience
Bachelor’s degree or equivalent experience. (Marketing degree would be ideal)
Demonstrated ability to manage projects and workflow to ensure accuracy and quality.
Excellent independent, decision-making capabilities and a solution-orientated attitude.
Excellent verbal and written communication abilities; exceptional customer service and interpersonal skills.
Four51, Launchpad or other e-commerce or online store site experience
About Smart Source LLC
Smart Source (the “Company”) was founded over a decade ago with one vision: to provide our customers with a better way to manage branded communication costs – including all aspects of print spend and to provide a “one stop shop” focused on lowering costs and improving the ability to promote their brand.Today, Smart Source has developed into one of the industry’s largest and fastest growing print and promotional distributors. We boast a national reach and a database of several hundred suppliers capable of providing every commercial and promotional marketing material imaginable. As a BPO, Business Process Outsourcer, Smart Source has developed an online auction system that leverages excess capacity from our certified vendor sources. In addition, our Print-on-Demand software offers customers the ability to customize marketing material specifically created for their company and eliminate the need for large pre-printed inventory. Smart Source serves as their Print Procurement & Marketing Department, offering total solutions including:» Business Process Outsourcing» Print and Promotional Product Sourcing» Operational Print and Marketing Materials» Inventory Management» Design & Brand Compliance, Digital Asset Mgt.» Web Design/Internet Marketing
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