Senior Account Manager (New York City and/Or Greater NYC Area)
DEG is seeking a Senior Account Manager with retail and consumer goods industry experience to support the Client Services team in the Greater New York City area. The Senior Account Manager is responsible for overseeing and leading effective relationships across agency departments and industry relationships. The Senior Account Manager should interact with predominately retail and consumer goods clients and internal partners as both an effective project manager and strategic partner who helps clarify and develop project objectives, identify challenges, and guides the creation of outcome-based strategies and metrics for success.
Our Senior Account Managers are charged with understanding clients’ business objectives, business situations (including performance metrics, competitive landscape, industry trends and financial considerations), organizational structure and key contacts. They are responsible for crafting, articulating and delivering various digital strategies, tactics and solutions to advance client objectives. Senior Account Managers plan and lead tactical implementation for the day-to-day execution of projects working with multi-discipline internal teams to deliver on time, on budget and on target with a keen focus on measurable outcomes. By serving as a project owner they have the overall responsibility for the finished product/service and results that achieve client goals.
Additionally, the Senior Account Manager is a primary point of contact that aids in facilitating and expanding existing client relationships for activities related to multi-channel and omni-channel marketing campaigns and programs for clients with exposure and opportunities to collaborate on new business.
Senior Account Managers must identify opportunities for incremental growth. They should have a get-it-done mentality because a key component of this role is translating strategy to execution and being ultra-responsive. Working directly with the Supervisor or Account Director, they are responsible for ensuring success across all functional teams and overall client delivery. Financial responsibilities include tracking billing and expenses for the jobs and accounts managed. Candidates must be prepared for a fast-paced environment and be comfortable making decisions.
DEG is a growing company with an employee-centric culture and high regard for technology. Our highly entrepreneurial, collaborative, and dynamic environment is the perfect place for smart, motivated people to make an impact. With competitive benefits and a dedication to work-life balance, DEG has been named one of the best places to work in the country.
Communicate regularly with key client contacts and ensure operational excellence.
Manage existing client relationships and proactively manage client expectations.
Understand and communicate clients’ overall business requirements and strategic objectives to project teams.
Works alongside Strategic (Account) Planning and SMEs to apply research, data, analytics and insights to produce solid plans for key client objectives inclusive of measurable outcomes.
Review and analyze material relative to client needs including: industry trends in digital and client vertical(s), consumer research data, and competitive analysis.
Work with clients to document project needs and requirements.
Contribute to the creation of proposals and presentations to existing clients.
Create and maintain project documentation (e.g. meeting notes, status updates, timelines, scopes of work, memos, abstractions, etc.) as needed.
Facilitate internal and external client meetings and manage meeting summaries as needed.
Contribute to the generation of ideas and implementation of strategic marketing initiatives.
Stay current on processes and timelines to ensure projects progress in a timely manner.
Contribute to measurement and reporting processes for all assigned accounts.
Contribute to post project documentation, archiving, and ongoing analytics.
Financial management responsibilities include reviewing SOWs, projections and billing for accounts managed, monitor project revenue/budgets and resource requirements.
Identify client opportunities, issues, and other inflection points.
Regularly meets with and informs Supervisor and/or Director on status of projects.
Contribute to company innovation, knowledge base, and marketing/sales efforts.
Bachelor’s degree or equivalent in a related field.
4-6 years of account management experience in the digital/interactive marketing/consulting environment preferred.
Working knowledge of MarTech Platforms (CRM, DMP, CDP, ESP - Salesforce Marketing Cloud is a plus) and how the technology is applied to meet clients’ business needs.
Demonstrated experience managing multi-channel and omni-channel marketing campaigns and programs (hands-on ecommerce and email experience is a plus).
Demonstrated ability to work effectively with a variety of internal disciplines and business groups, including Client Services, Project Management, Creative, Relationship Marketing, Social Media, Demand Generation, Engineering, and Strategic Planning teams.
Detail-oriented, a strong communicator and an effective presenter with skills necessary to develop effective presentations.
Capacity and willingness to rapidly adapt, thrive, and multi-task in a highly dynamic workplace.
Demonstrated resourcefulness, strong work ethic, attention to detail, and self-motivation.
Positive, optimistic, and solution-oriented attitude.
Excellent interpersonal, writing, project management, research, presentation and analytical skills.
Experience in strategy development, documentation and business planning.
Ability to manage multiple projects simultaneously with no supervision.
Thorough understanding of current and emerging digital channels and technologies.
Ability to understand clients’ business models and extrapolate opportunities.
Ability to use a computer regularly and for long intervals.
Proficiency with business software (e.g. the Microsoft Office Suite - Word, Excel, PowerPoint, etc.).
Willing to travel as needed.
DEG is a full-service digital agency that believes in marketing for the moment. We use the creative application of technology to help our clients create strategic, provocative, and actionable ideas when it means most—all driven and supported by data, process management, technological prowess, and award-winning creative. We’ve become one of the fastest-growing, most-respected digital resources in America because our clients have demanded it. While other shops are working to become “digital,” we were born here.
We empower our associates to grow and accomplish what they’re passionate about, pursue outside interests, prioritize their families, contribute to their communities, and actively travel. We have a fun, casual work environment and have repeatedly been named one of the area’s “Best Places to Work.”
Our benefits include:
Multiple health plan options, including independent insurance and pre-tax FSAs, with no waiting period and company-paid premiums for all associates
Life Insurance, AD&D, and Short- and Long-Term Disability with company-paid premium
Ample paid time off and holidays
Generous full paid leave for new parents, including parental, maternity, paternity, and adoption leave and assistance
Military leave for active duty service members deployed to full-time service and disaster leave in the event of a natural disaster
Optional 401k Retirement Savings Plan with company-sponsored matching program
Bonus plans based on company and individual performance
Culture Club social events each year
Free pop, juice, sparkling water, and Roasterie hot and nitro cold brew coffee in our company coffeehouse, as well as free on-tap and bottled beer for our weekly Beer:30
We're constantly searching for the best ideas, new and better ways to do things, and new and better things to do. We want smart, driven individuals to help us create DEG’s future. If you invest yourself in your work, live with enthusiasm, and thrive on results, we want to know you.
Internal Number: 2019-1750
We’re digital through and through. It’s in our name and our DNA. For us, it isn’t just a department grafted on to a traditional agency. We invented our own model, building our business through the creative application of technology. Our expertise as a full-service digital agency allows us to craft data-driven marketing, commerce, and collaboration solutions that are purpose-built to meet your audience in the moment.
We’ve become one of the fastest-growing, most-respected digital resources in America because our clients have demanded it. While other shops are working to become “digital,” we were born here.